Frequently Asked Questions

FAQs

  • 1. About SpiritTokenEx?

    SpiritTokenEx is a Ultra-modern service for accessing crypto-currency exchange markets. SpiritTokenEx is convenient and advantageous platform for trade, exchange of various currencies, which can be used by both experienced traders as well as beginners.

  • 2. How To Start Trading On SpiritTokenEx?

    First, you need to create an account, then add funds to your account using one of the methods of replenishment, which we have deposit via coinpayments (API) for coins and direct deposit for Eth and her ERC20 tokens, Waves and her tokens, Tron and her TRC20 tokens with Eos and her Tokens. After that you can buy or sell crypto currencies using the currency pairs. You will always find the most profitable on the market rate for the purchase or sale of crypto-currencies.

  • 3. Fees

    Sell Order: 0.1%
    Buy Order: 0.1%
    Transfer: 0.1%
    Deposits: 0%
    Withdrawal : 1%

  • 4. How Do I Make My Account More Secure?

    Set a strong Password Set up a Two Factor Authentication (2FA). Use a Unique Email Address Avoid using shared or public devices and networks to access online services. Always log off after completing your activities. Never tell anyone your passwords.

  • 5. How Can I Unlock My Account?

    If you can`t access your account for any reasons such as Incorrect Google 2FA code, or something else contact us support@spirittoken.net

  • How to Complete Identity Verification

    1. Please visit SpiritTokenEx official website, https://trade.spirittoken.net/
    2. Please go to Profile click Identity Verification
    3. Based on the issuing country of your ID documents, please choose a valid ID type. For most of the users, you can choose the passport, ID card or driver’s license

  • How to Deposit

    1. click on finance, then on deposit
    2. Under Deposit(crypto/Dollar): Select " CryptoCurrency"
    3. Under Coin: Select the coin or token
    4. Under Deposit Amount: Enter Amount you want to Deposit
    5. Under Deposit method: select blockchain type (Refer to Coin info to see tokens and their blockchain type) https://trade.spirittoken.net/news/general-news/coins-info
    6. Click on "Deposit"
    7. Make Deposit to the address provided
    8. After making deposit, Ensure to click " Payment Completed" Else Deposit is Lost forever.
    NOTE: Deposits takes less than 30 minutes to show in your balance. But Ensure to cliclk on "PAYMENT COMPLETED" after making Transfer from external wallet.

  • How to Withdraw

    1. click on finance, then on withdraw
    2. Under Withdraw(crypto/Dollar): Select " CryptoCurrency"
    3. Under Coin: Select the coin or token
    4. Under Amount: Enter Amount you want to Withdraw
    5. Under Withdraw method: select blockchain type (Refer to Coin info to see tokens and their blockchain type) https://trade.spirittoken.net/news/general-news/coins-info
    6. Select where to send OTP (Select Email Address)
    7. Click on Withdraw
    8. check your email, copy the code sent to you, paste and finalise withdrawal.
    NOTE: Withdrawals takes up 5min to 24hrs to be completed. But contact Admin on telegram if any delay